Does Amazon Support Region Based Services On All Services
Amazon Web Services on Thursday rolled out 2 premium support tiers and appear a fifty percent price cut on existing premium plans, heightening competition with rivals like Rackspace and making a clear overture to enterprises that wish to run their operations in the cloud.
A new Bronze support tier is aimed at software developers, a cadre constituency of AWS over the past several years. It provides business-twenty-four hours support with 12 hour to one-business twenty-four hour period response times, and costs United states$49 per calendar month.
Meanwhile, a new Platinum option targets large enterprises, offering 15-minute response times on critical matters. This level as well comes with an business relationship managing director "who will accept broad AWS expertise, get knowledgeable about a customer's use example and needs, assist customers throughout all phases of their AWS usage, and serve as a chief point of contact for AWS," the visitor said in a statement. Platinum support will toll the greater of $15,000 per month or x percent of a customer's monthly AWS usage fees.
Silver support, which provides concern-twenty-four hour period tech support and iv-60 minutes response times for "college severity" issues, at present costs the higher of $100 per month or v per centum of monthly AWS charges.
A Gold plan adds in 24-seven phone support and i-hour response times on pressing matters, and is now priced at the greater of $400 per month or 5 percentage to 10 percent of monthly fees, with that percentage dropping depending on the usage volume.
Amazon is preserving its Basic support tier, which offers access to a resource heart, FAQs, forums and a "service wellness dashboard" at no charge.
The new back up lineup comes as enterprise software vendors such every bit Oracle have begun to fully support and certify some applications running on Amazon. The Platinum offering in particular seems aimed at such customers, who may be interested in the cloud deployment model to salvage costs and gain flexibility, only want the assurance of high-stop support on the underlying infrastructure.
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail accost is Chris_Kanaracus@idg.com
Does Amazon Support Region Based Services On All Services,
Source: https://www.pcworld.com/article/499920/amazon_web_services_improves_support_offerings.html
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